Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of Fully Leased, a property management platform for landlords, property managers, and their tenants, operated by EHO TECH LLC ("we," "us," or "our"). By using Fully Leased — whether as a landlord, property manager, or tenant portal user — you agree to these Terms. If you do not agree, do not use the platform.

2. Accounts and the Tenant Portal

Landlords and property managers register accounts to manage properties, leases, tenants, and communications. Tenants may be invited by their landlord to activate a tenant portal account, where they can view their lease, receive notices, message their landlord, and pay rent online. You may sign in with an email and password or with a Google account.

• You are responsible for maintaining the confidentiality of your login credentials and tenant access codes
• You must provide accurate information and keep it up to date
• Account owners may invite team members to a portfolio and assign roles; you are responsible for the actions of users you invite and for removing access when it is no longer needed
• Tenant portal access is provided at the direction of your landlord; ending a tenancy may end portal access
• You may not access another user's account or data, or use the platform for unlawful purposes

3. Rent Payments and Fees

Fully Leased enables tenants to pay rent online by credit/debit card or ACH bank transfer. Payments are processed by Stripe, Inc.; rent funds are routed to the landlord's connected payout account. Fully Leased is not a bank and does not hold tenant funds.

• Card payments: a convenience fee of 3.5% of the payment amount applies, with a $3.00 minimum
• ACH bank transfers: a flat convenience fee of $9.99 per payment applies
• Convenience fees are disclosed before you confirm a payment and are non-refundable once a payment is processed
• ACH payments may take several business days to settle; a payment is not complete until it settles successfully
• Returned or failed payments (e.g., insufficient funds, disputed charges) may remain due to your landlord, and your landlord may apply late fees per your lease

Fully Leased is not a party to any lease agreement. Disputes about rent amounts, late fees, security deposits, or refunds are between tenant and landlord and are governed by the lease and applicable landlord-tenant law.

4. Subscriptions and Platform Fees

Landlord and property manager accounts may use a free tier or a paid Pro subscription billed monthly or annually through Stripe. Current pricing is shown in the app before you subscribe. Subscriptions renew automatically for the same interval until cancelled.

• You authorize recurring charges to your payment method until you cancel
• You may cancel at any time from billing settings; cancellation takes effect at the end of the current billing period and access to paid features continues until then
• Fees are non-refundable except where required by law; we do not provide partial-period refunds
• Promotional codes and complimentary access may be time-limited and are applied at our discretion
• We may change subscription pricing with at least 30 days' notice before it applies to your next renewal
• Taxes, where applicable, are added to the amounts shown

5. Communication Credits

SMS, email, and physical mail notices sent through the platform are funded by a prepaid communications balance held per portfolio. The per-message cost is displayed before you send, and your balance is debited as messages are sent. Some accounts may have these fees waived, in which case sending is free for that portfolio.

• Credits are prepaid, have no cash value, and are non-refundable and non-transferable
• Sending is blocked when the balance is insufficient; we are not liable for messages that are not delivered because of an insufficient balance
• Carrier filtering, invalid numbers, and delivery failures outside our control may still consume credits
• Unused credits remain available while your account is active and are forfeited on account closure

6. Bank Connections and Reconciliation

Landlords may link a bank account through Stripe Financial Connections so the platform can retrieve deposit activity and suggest matches to expected rent. You represent that you are authorized to link the account. Bank credentials are handled by Stripe and your financial institution and are never stored by Fully Leased. Reconciliation suggestions are automated and may be incorrect; you are responsible for reviewing and confirming matches, and bank or accounting records remain the authoritative source. You may disconnect a linked account at any time.

7. Electronic Signatures

Leases and related documents may be sent for electronic signature through the platform. By signing electronically you consent, under the federal ESIGN Act and applicable state electronic transaction laws (including UETA), to conduct that transaction electronically and agree that your electronic signature has the same legal effect as a handwritten signature.

• To sign and retain documents you need a device with a modern browser, internet access, and a valid email address; you may download and save a copy of any document you sign
• We record an audit trail for each signature, including signer name and email, timestamps, IP address, and browser information, and attach it to the executed document
• You may decline to sign electronically and arrange a paper signature with the other party; contact [email protected] to request a paper copy or to withdraw consent for future electronic signing
• Signing links are unique to each signer and time-limited; do not forward them
• Fully Leased provides signing tools only and is not a party to, and makes no representation about the enforceability of, any document signed through the platform

8. AI-Assisted Document Processing

The platform uses artificial intelligence to extract information from uploaded documents, such as lease agreements and rental applications — for example, rent amounts, due dates, late fees, and contact details. AI-extracted information is provided for convenience only and may contain errors. The signed lease agreement is the authoritative source of all lease terms; you should verify extracted information against the original document before relying on it. Fully Leased is not responsible for decisions made based on AI-extracted data.

9. Applicant Screening

Fully Leased does not run background, credit, or eviction checks and is not a consumer reporting agency. Screening is performed in a third-party provider's portal; the platform only lets a landlord attach and store the resulting report on an applicant's record.

Screening reports are consumer reports. If you use them, you are responsible for complying with the Fair Credit Reporting Act (FCRA), applicable state and local screening and criminal-history laws, and federal, state, and local fair housing requirements — including obtaining the applicant's written authorization, applying consistent screening criteria, providing pre-adverse and adverse action notices where required, and securely disposing of reports. You agree not to upload screening information you are not permitted to retain, and to restrict access to it within your organization.

10. SMS Messaging Program

Program Name: Fully Leased Property Management Notifications

Program Description: Fully Leased enables landlords and property managers to send SMS text messages to tenants for property management purposes. Messages sent through this program are transactional and informational in nature and may include:

• Rent payment reminders and confirmation of received payments
• Lease expiry notices and renewal reminders
• Maintenance request updates and scheduling notifications
• Common area fee (CAM) updates
• General property notices and announcements
• Emergency building notifications

11. Message and Data Rates

Message and data rates may apply to all SMS messages sent and received through the Fully Leased platform. Rates are determined by your mobile carrier and your individual plan. Fully Leased is not responsible for any charges applied by your carrier.

12. Message Frequency

Message frequency varies based on your landlord's use of the platform and the nature of your tenancy. You may receive messages related to rent reminders, maintenance updates, lease notices, and other property management communications. Typical frequency is 2–8 messages per month depending on activity.

13. How to Opt Out

You may opt out of SMS communications from Fully Leased at any time.

To stop receiving messages, reply STOP to any SMS message you receive from us. After replying STOP you will receive one final confirmation message and no further SMS messages will be sent to your number. To re-enable messages after opting out, contact your landlord or property manager directly.

14. How to Get Help

If you need assistance with SMS communications or have questions about messages you have received, reply HELP to any SMS message. You will receive a response with support contact information. You may also contact us directly at:

Email: [email protected]

For property-specific inquiries, contact your landlord or property manager directly.

15. Consent to Receive SMS

SMS messages are only sent to tenants who have provided explicit prior written consent. A tenant opts in to SMS notifications from their landlord through Fully Leased by checking an unchecked consent box during tenant portal onboarding — the box is never pre-checked, and opting in is optional and not a condition of any tenancy or of using the platform. Consent may also be documented through your lease agreement or a separate SMS authorization form. You may withdraw consent at any time by replying STOP to any message.

16. Privacy

Your phone number and personal information are used solely for property management communications and platform services as described in our Privacy Policy, available at /privacy. We do not share, sell, or rent your phone number or your SMS opt-in consent to third parties for marketing purposes.

17. Platform Use

Fully Leased is a software platform provided to landlords, property managers, and their tenants. Landlords are responsible for ensuring they have obtained appropriate consent from tenants before initiating SMS communications through the platform, and for the accuracy of lease, rent, and notice information they enter. Fully Leased is not responsible for the content of messages or notices composed and sent by landlords, and is not a party to any lease agreement between landlord and tenant.

18. Acceptable Use

You agree not to use Fully Leased to:

• Send unsolicited marketing, spam, or messages to recipients who have not consented or who have opted out
• Send unlawful, harassing, discriminatory, threatening, or deceptive content, including communications that violate fair housing laws
• Upload malware, attempt to bypass access controls, probe or scan the platform, or access data belonging to another organization or tenant
• Misrepresent your identity or authority to act for a property, portfolio, or organization
• Resell, sublicense, or provide the platform to third parties outside your organization without our written consent
• Use automated means to scrape or extract data other than through features we provide

You are responsible for all activity under your account and for the accuracy and legality of content you upload or send. We may suspend accounts engaged in prohibited activity.

19. Suspension and Termination

You may cancel your subscription or close your account at any time from account settings. We may suspend or terminate access for non-payment, violation of these Terms, or where required by law or by a service provider. On termination, you may export your data before closure; afterwards data is deleted in accordance with our Privacy Policy, except records we are required to retain. Tenant portal access ends when a landlord ends the tenancy or closes their account.

20. Disclaimer of Warranties

Fully Leased is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not provide legal, tax, accounting, or real estate advice. Lease templates, notices, reports, AI-extracted data, and reconciliation results are tools, not legal advice, and you are responsible for confirming that documents and communications you send comply with your lease and with applicable landlord-tenant, consumer protection, fair housing, and privacy law. We do not warrant uninterrupted or error-free operation.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Fully Leased shall not be liable for any indirect, incidental, special, or consequential damages arising from use of the platform, payment processing delays or failures attributable to third-party processors or banks, AI-extracted document data, or SMS communications sent through the platform.

22. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email. Continued use of the platform after changes constitutes acceptance of the updated Terms.

23. Governing Law

These Terms are governed by the laws of the State of California without regard to conflict of law principles.

24. Contact Us

If you have questions about these Terms, please contact us at:

[email protected]